Terms of service
In force from October 21, 2026
Seller: Colverro LLC, 1900 Tamiami Trail North, Naples, FL 34102, United States. Full details at the end.
What we sell: indoor and outdoor lighting, and heaters. Everything in this catalog draws power from a wall, which is why this document is organized the way it is.
With a powered product, almost every real dispute is the same dispute: was the failure in the thing we sold, or in what happened to it afterward?
Most online stores answer that in advance by disclaiming everything. We have instead drawn the line explicitly — what is ours, what is yours, and what happens when a failure sits on the line itself. That last part is PART 5, and it is the part worth reading before you buy.
PART 1 — THE LINE
| Ours | Yours |
|---|---|
| The product is safe, works, matches its description, and is fit for ordinary use | Installing and using it the way its instructions say |
| The stated rating is accurate — indoor, damp, or wet location; wattage; voltage | Putting it only where that rating allows |
| Getting it to you, intact, with risk of loss on us until delivery | Providing a suitable electrical supply and a suitable location |
| Telling you what the product cannot do, before you buy | Keeping clearances the instructions require |
| Examining a failure and explaining our reasoning | Telling us promptly when something goes wrong |
The line is not a disclaimer. It does not say "anything after delivery is your problem." It says where the burden of explanation starts — and where a failure genuinely sits on the line, PART 5 says what we do about it.
PART 2 — OUR SIDE: WHAT THE PRODUCT HAS TO BE
Rulebooks: Fla. Stat. §§ 672.314 and 672.315 (Florida's enactment of UCC Article 2), and the Magnuson–Moss Warranty Act, 15 U.S.C. § 2301 et seq.
Florida law gives you two warranties automatically, without either of us writing them down:
Merchantability (§ 672.314) — the goods must be fit for the ordinary purposes for which such goods are used, adequately contained and labeled, and conform to the promises made on the label. For an electrical product, being safe in ordinary use is part of that.
Fitness for a particular purpose (§ 672.315) — where you told us what you needed it for and relied on us to select it, it must be fit for that purpose. This matters more in this catalog than in most: "I need a fixture for an exposed wall that gets rain" is a particular purpose, and if we recommend something unsuitable, that is on us.
The clause in the previous version that could not work
Section 13 supplied products "as is" and "as available" with no warranties of any kind.
Under Magnuson–Moss, 15 U.S.C. § 2308, a supplier who gives a written warranty on a consumer product may not disclaim or modify the implied warranties, and a disclaimer that violates the section is ineffective for purposes of state law. We do not disclaim them, and we could not.
No written warranty is in force unless a product page states one, with its duration and its remedy — Magnuson–Moss § 2302 and 16 C.F.R. Part 701 require both. A promise of a remedy "within the applicable warranty period," with no period named, is not a warranty.
Ratings are part of the description
An outdoor rating is a property of the specific model, not of the category. "Outdoor lighting" is a section of our shop; damp location and wet location are statements about an individual fixture, and only the product page tells you which one applies. If a page says wet-rated, that is a contract term under § 672.314, and we stand behind it. If it says damp-rated, that is also a term — and installing it where it will be rained on is the other side of the line.
The same applies to stated wattage, voltage, color temperature, and brightness. Screens render light badly, so a modest difference in how warm a bulb looks is not a defect — but a fixture delivered in a different color temperature than the page stated is.
Your remedies
| When | What you can require |
|---|---|
| Within 30 days of delivery | Full refund or replacement, your choice — we pay return shipping |
| After 30 days | Repair, replacement, or refund, depending on what failed |
We do not require the original packaging, and we do not ask you to prove a defect before we will look at it.
Safety reports go to the front of the queue
Under the Consumer Product Safety Act, 15 U.S.C. § 2064(b), we have our own duty to assess whether a product that creates a substantial product hazard must be reported to the CPSC.
So if a heater or fixture overheats, scorches, smells of burning, trips a breaker, arcs, or shows damaged wiring — unplug it, stop using it, and email us. We treat that as a safety matter rather than a returns query, you keep every right above, and it reaches people who can act on it. A review does not.
PART 3 — OUR SIDE: DELIVERY, PRICE, AND YOUR MONEY
Rulebooks: the FTC Mail, Internet, or Telephone Order Merchandise Rule, 16 C.F.R. Part 435, and the Fair Credit Billing Act, 15 U.S.C. § 1666 with Regulation Z, 12 C.F.R. § 1026.13.
Shipping
| Stage | How long | Counted from |
|---|---|---|
| Processing | 1–3 business days | the first business day after your order |
| Transit | 3–5 business days | the day of shipment |
| Total | 4–8 business days | roughly 6–12 calendar days |
Transit counts from shipment, not from your order. Business days are Monday through Friday, excluding public holidays. These figures include the carrier — if the carrier is slow, we are late.
The FTC rule sets the outside limit at 30 days where we state no shipping time. If we cannot meet it, the rule requires us to notify you before the deadline, offer a revised date, and let you consent to the delay or cancel for a full refund — and it sets the refund deadline too: seven business days for cash, check, or money order, or within one billing cycle for credit.
We go first: if we know we cannot meet the date, we email you and offer the refund rather than waiting to be chased.
Risk of loss stays with us until the package is delivered to you. Lost, stolen, or misdelivered in transit is ours to resolve, and we open the carrier claim ourselves.
Price
The price at checkout is the price. Sales tax is calculated at checkout from your shipping address. No handling fee, no order fee, no card surcharge, and free US shipping with no minimum — the total you approve is the total you pay.
"Prices are subject to change without notice" applies to future orders, never to one already placed.
If a price is obviously wrong we may cancel before shipment and refund in full. We will never ship and then ask for the difference.
We never see your full card number — it is entered in our processor's own fields. We receive the last four digits, the card type, and whether the payment succeeded.
Your separate right to dispute a charge
Under the Fair Credit Billing Act and Regulation Z you generally have 60 days from the statement date to dispute a billing error with your card issuer, and nothing here limits that. We would rather you came to us first — a dispute freezes the funds and we cannot refund the same transaction while one is open — but the right is yours, and using it is not a breach of anything.
PART 4 — YOUR SIDE: INSTALLATION AND USE
This part exists because we sell electrical products, and it is the shortest route to a problem neither of us wants.
Read the instructions for the model you bought
They are not generic, and they differ between products in the same category. The clearances, the permitted locations, and the supply requirements are specific to the model, and they are on the product page and in the box.
Lighting
Install only where the product's stated rating allows. An indoor-rated fixture mounted outdoors, or a damp-rated fixture in a place that gets rained on, is being used outside its rating — and that is the clearest example of the line in PART 1.
Where a product is hardwired rather than plug-in, installation is electrical work. Local code may require a licensed electrician, and we do not advise on local code or permits. We will tell you what the product requires; what your jurisdiction requires is a question for an electrician.
Heaters
Heaters are the highest-consequence products we sell, and the instructions exist for a reason.
- Keep the clearances the instructions specify, from furniture, curtains, bedding, and anything combustible
- Plug it directly into a wall outlet where the instructions require that — most heater instructions prohibit extension cords and power strips, and that prohibition is about current, not convenience
- Use it only in the room type the instructions allow, and only for as long as they allow
- Do not run it unattended where the instructions say otherwise
- Stop using it immediately if anything in PART 2's safety list happens
What falls on your side
Damage caused by installation contrary to the instructions, by use outside the product's stated rating, by an unsuitable electrical supply, or by physical damage after delivery is not a defect in the product.
But read PART 5 before assuming that settles anything, because the word "misuse" is where most retailers stop and we do not.
PART 5 — WHEN THE LINE IS IN DISPUTE
Here is what we commit to when a failure could plausibly be on either side.
We examine it. Not a form response. If the cause is genuinely unclear, we look at what happened — what the photographs show, what the failure mode is, how long it had been in use, how it was installed.
We tell you our reasoning. If we conclude the cause was installation or use rather than a defect, you get the actual reason and what we relied on — not "outside warranty," not "misuse," not "per our policy."
You can disagree, and a different person reviews it. A reply from us is not the end of a process.
Where it is genuinely borderline, we decide in your favor. Not as a slogan: it is cheaper for us than the alternative, and it is the only position we can defend publicly.
And inside the first 30 days, none of this arises. A product that fails in the first month gets a refund or a replacement at your choice, without a cause analysis. We would rather absorb the occasional user error in month one than run an investigation over a lamp.
PART 6 — WHAT WE WILL NOT CLAIM
Rulebooks: Section 5 of the FTC Act, the Florida Deceptive and Unfair Trade Practices Act (Fla. Stat. § 501.201 et seq.), and the FTC Rule on Consumer Reviews and Testimonials, 16 C.F.R. Part 465.
No energy-saving figures for heaters. We will not tell you what any heater here will do to your bill, and there is a physical reason as well as a legal one: an electric resistance heater converts essentially all the power it draws into heat. Two heaters of the same wattage put the same amount of heat into a room. So a claim that one portable electric heater is cheaper to run than another of equal wattage is not true, and any store making one is either misinformed or hoping you are. What genuinely varies is how the heat is distributed, how quickly you feel it, and whether a thermostat or timer stops it running when you don't need it — and those we will discuss honestly.
No health claims. Nothing on this site says that warmth improves circulation, relieves pain, or aids recovery, or that any light improves sleep, mood, concentration, or wellbeing. A heater makes a space warmer. A lamp produces light. Those are the claims, and they are deliberately narrow. For anything medical, ask a healthcare professional, not a store.
No price that went up in order to come down. Our prices do not rise before a sale period so the discount can be measured from the higher figure.
No invented reviews. We do not write our own, pay for positive ones, or suppress genuine negative ones — 16 C.F.R. Part 465 prohibits fake and insider reviews and undisclosed incentives, and we would rather carry an honest two-star review.
PART 7 — THE PART WE WROTE
Everything in PARTS 2, 3, and 6 would apply whether or not this page existed. This part is actually ours.
Browsing creates nothing. The previous version said that by visiting the site you agreed to the terms. You can read every page here and close the tab without entering into anything.
Your order is an offer; our shipping confirmation is the acceptance. If we cannot fulfill it, we tell you and refund in full.
Electronic records are valid between us under the E-SIGN Act, 15 U.S.C. § 7001 — which is why an email is enough to cancel, return, or make a claim. There is no form.
Our 30-day return window. You have 30 days from delivery to return an item for any reason, or none. Worth being straight about: there is no federal cooling-off period for online purchases — the FTC's Cooling-Off Rule (16 C.F.R. Part 429) covers door-to-door sales, not e-commerce — and Florida has no right-of-return statute. So these 30 days are ours, not the law's. But because we advertise them, FDUTPA and the FTC Act require us to honor them as advertised, which means we could change this for future orders and cannot decline to honor it on yours. Details in the Returns Policy.
Changes to these terms. "It is your responsibility to check our website periodically for changes" is gone. Your order is governed by the version in force on the day you placed it, dated at the top. If a change affects an open order, we email you.
Using the site. You must be 18 to order. Do not attempt to break into the site, scrape it, upload malicious code, or use it unlawfully. We may decline or cancel an order where we reasonably suspect fraud, where a pricing error occurred, where stock is genuinely unavailable, or where an order appears to be for resale — and we refund in full and say why.
PART 8 — WHAT WE REMOVED, AND WHAT WE DID NOT ADD
The "as is" disclaimer — Section 13. Ineffective under Magnuson–Moss § 2308; see PART 2.
The indemnification clause — Section 14 required you to indemnify Colverro LLC and twelve categories of associated people, including attorneys' fees. It is not here. It is a one-sided transfer of litigation risk onto a private buyer of a lamp.
The "entire agreement" clause — Section 17. Also removed. If one of our team tells you something specific in writing about your order or a product, that is part of your contract, and we do not get to disclaim it afterward. In a catalog where the right answer often depends on a conversation about your wall, your outlet, or your room, that clause would have cut out exactly the advice we want you to rely on.
"We reserve the right to refuse service to anyone for any reason." Not any reason — federal and Florida civil rights law prohibit refusing service on protected grounds.
The license over your submissions. We ask before publishing a review or photograph and credit it as you ask.
And two clauses we deliberately did not add, which most US online terms do contain:
No mandatory arbitration clause. You are not required to take a dispute to an arbitrator instead of a court.
No class-action waiver. We are not asking you to give up participation in a collective claim.
Both are common and generally enforceable, and both work by removing an option you would otherwise have. For a store selling electrical products, those are precisely the clauses a buyer should look for — and not finding them here is the point.
PART 9 — WHERE TO COMPLAIN
Us first. support@colverro.com, reply within 2 business days. If you disagree with our decision, say so — a different person reviews it.
Your card issuer — see PART 3.
Florida Department of Agriculture and Consumer Services, Division of Consumer Services — 1-800-HELP-FLA (1-800-435-7352).
The Florida Attorney General's Consumer Protection Division, which enforces FDUTPA.
The Federal Trade Commission — ReportFraud.ftc.gov.
The Consumer Product Safety Commission — SaferProducts.gov, for a safety concern about a product. We would like to hear from you first so we can act and meet our own reporting duty, but you are not required to come to us before reporting anything to the CPSC.
The courts. The small claims division of the county court handles most consumer claims without a lawyer.
Governing law: the laws of the State of Florida and applicable federal law. We do not require you to sue in a particular county.
If any part of these terms is unenforceable, the rest continues to apply.
Nothing here waives any right you have under federal or state law. Where our text and the law differ, the law wins.
WHERE THINGS ARE WRITTEN DOWN
Shipping Policy — times, tracking, damaged packages, and reporting deadlines. Returns Policy — the 30-day window, the warranties that outlast it, and how refunds run. Privacy Policy — what we hold, why, for how long, and your rights.
CONTACT
| Company name | Colverro LLC |
| Address | 1900 Tamiami Trail North, Naples, FL 34102, United States |
| support@colverro.com | |
| Phone | +1 239-262-7100 |
| Customer service | Mon–Fri: 9:00 AM–5:00 PM |
| Sat, Sun & public holidays | Closed |
| Response time | Within 2 business days |